Ambassador Program — Four Dimensions

Onboarding

One-time setup process. Done once, never repeated — even if someone pauses and returns.

Admin + Ambassador

Public State

What the world sees. Controls visibility and reporting. Only changes by admin decision — never automatic.

Everyone

Tier

Earned achievement. Only goes up. Never taken away — not for inactivity, absence, or going on hold.

Everyone

Onboarding

One-time setup — separate from state, engagement, and tier
✓ Decided
1
Applied
System
2
Under Review
Admin
3
Approved
Admin + System
4
Step 1
Set password
Ambassador
5
Step 2
Bio + profile
Ambassador
6
Step 3
Social links
Ambassador
Complete
System
Once Complete, Onboarding is done forever — it never resets if an ambassador goes On Hold or returns from absence. An ambassador in Step 2 is already Active to the world. Onboarding just tracks setup completion.

Public State

What the world sees — admin decision only, never automatic
✓ Decided
active

Active

Fully in the program. Visible publicly. Counts in all reporting.

Public visibleYes
Counts in reportingYes
Portal accessFull
on_hold

On Hold

Requested a break. Not counted or visible. Portal still accessible — history and tier intact.

Public visibleNo
Counts in reportingNo
Portal accessRead-only
archived

Archived

Removed from program. No public presence. Portal access revoked. Tony-only action.

Public visibleNo
Counts in reportingNo
Portal accessRevoked
Public State never changes automatically. Business listings always show a named ambassador — transfers happen behind the scenes first. There is never a visible gap in coverage from the public’s perspective.

Engagement

Admin-only internal flag — the public and ambassador never see this
✓ States decided ☐ Timing numbers open
engaged
Engaged
Default — recently active
Action
None needed — all good
quiet_1
Quiet — Month 1
Auto: ~30 days no activity
Action
Monitoring — life happens, no action yet
No one
quiet_2
Quiet — Month 2
Auto: ~60 days no activity
Action
“We miss you” email sent automatically
Automated (WP Mail SMTP)
quiet_3
Quiet — Month 3
Auto: ~90 days no activity
Action
Personal outreach — text or FB Messenger
Tony or Liz
transfer_pending
Transfer Pending
No response after outreach
Action
Admin queue opens — prep business transfers behind the scenes. Public sees nothing change yet.
Admin
churned
Churned
Transfer complete, no re-engagement
Action
Formal close — door always open to return. Tier and history preserved.
Tony (personal call)
Re-engagement at any point flips Engagement back to engaged. Tier and all history are exactly where they left off — nothing is lost. Churned ambassadors can always return; Tony re-activates manually.

Tier

Earned achievement — only goes up, never reversed
✓ Tier names decided ☐ Requirement numbers open
🌿
Rising Star
bronze
Starting point
Approved + onboarded
Active Ambassador
silver
To reach this
ArticlesTBD
ReferralsTBD
Biz (primary)TBD
ProfileComplete
🏆
Leader
gold
To reach this
ArticlesTBD
ReferralsTBD
Biz (primary)TBD
🔥
Champion
elite
To reach this
ArticlesTBD
ReferralsTBD
Biz (primary)TBD
Cumulative — lifetime total Blazing for 2 months then going quiet still counts. Tier is earned from all activity ever, not just recent.
Never reversed Going On Hold, pausing, or churning does not demote the tier. A returning Champion is still a Champion.
Separate from all other dimensions A Champion can be On Hold. A Rising Star can be fully Engaged. Tier is completely independent.
Open: Maintenance minimum Suggested: 1 touchpoint per quarter to stay Engaged. Missing it auto-advances to quiet_1. Does NOT affect tier.

Business Fields

Three ambassador fields per business — each with a distinct role and audience
✓ Decided
ambassador_founder

Founder

Who originally found or referred this business. Credit and reporting only — never shown publicly.

Public:Never shown
Changes:Never
Who edits:Tony only (confirmation required)
Survives:Handoffs, On Hold, churning, years of absence
ambassador_primary

Primary Ambassador

Current relationship owner. THE ambassador for this business. Always someone here — no gaps.

Public:Yes — large photo + name
Changes:On handoff or transfer
Who edits:Admin
Gap risk:None — transfer before any public change
ambassador_co[]

Co-Ambassadors

Supporting team. A real role — not a backup. Common for large churches, orgs, businesses.

Public:Yes — smaller photos + names
Changes:As team grows
Who edits:Admin
Cap:No cap at launch

Public listing — how it looks on comeseemyworld.com

M
Maria Santos
Primary Ambassador
Also supported by
J
James K.
A
Anika R.
D
Devon M.
Founder field is never shown here — internal and reporting only.

Behind-the-scenes transfer flow (when Engagement reaches transfer_pending)

1
Admin notified: “[Ambassador] — X businesses need attention”
2
Admin decides per business: transfer to A, split A+B, or add co-ambassadors
3
ambassador_primary updated for each business (and ambassador_co[] if needed)
4
Public listing now shows new primary — seamless, no visible gap
5
Admin separately decides whether to flip Public State to on_hold — independent step, not automatic

Dashboard — Impact Banner

What the ambassador sees on their portal homepage
12
Articles Published
7
Referrals Made
4
Businesses — Primary
9
Businesses — Co-Ambassador
24K
Total Reach (social at onboarding)

Open Questions

Decide these before building the features that depend on them
Question 1
Tier requirement numbers — articles, referrals, and businesses to reach each tier?
  • Tony, Liz, and Rafael decide together
Decide together
Question 2
Maintenance minimum — what counts as a touchpoint to stay Engaged?
  • 1 article OR 1 referral OR 1 event attended per quarter
  • Missing triggers quiet_1 (no tier change)
Leans: confirm this approach
Question 3
Engagement timing — exactly when do quiet thresholds trigger?
  • Suggestion: 30 / 60 / 90 days
  • Gentler option: 45 / 75 / 120 days
Confirm timing
Question 4
Overall tier % weighting — how is the progress bar calculated?
  • Equal weight across all requirements
  • Articles-heavy: 50% articles, 25% referrals, 25% businesses
  • Admin-configurable in WP options
Leans: equal for now
Question 5
Self-serve On Hold — can ambassadors request a hold through the portal?
  • Yes — button in portal, admin notified
  • No — contact Tony or Liz directly
Decide
Question 6
Co-ambassador cap — maximum number per business?
  • No cap at launch
  • Max 5 or max 10
Leans: no cap at launch
Question 7
Who can archive an ambassador?
  • Tony only
  • Any admin with a confirmation step
Leans: Tony only
Question 8
Returning ambassador — do they automatically get their businesses back as primary?
  • Auto-restore if primary is unassigned
  • Tony decides case-by-case
Leans: Tony decides
Decided
Open question
Auto-advances (system)
Admin action required
Onboarding
My World Ambassadors · May 2026